Privacy Policy

1.  INTRODUCTION

  • Chicago Glass (UK) Ltd (“We”) take seriously the protection of your privacy and confidentiality. 
  • This privacy policy (together with our website terms of uses, any other documents referred to on it and our terms and conditions of service) sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
  • Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.  By visiting www.scratchremovers.co.uk you are accepting and consenting to the practices described in this policy.
  • For the purpose of the Data Protection Act 1998 (“the Act”)/ EU General Data Protection Regulation (“GDPR”), the data controller is Chicago Glass (UK) Ltd. of  Kingston House, Waterside Court Neptune Way, Medway City Estate, Rochester, Kent, ME2 4NZ, United Kingdom.
  • We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
  • We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
  • For more information on your rights and our obligations in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org
  • Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

2.  DEFINITIONS AND INTERPRETATION

In this Policy the following terms shall have the following meanings:

Chicago Glass

Is a trading name of Chicago Glass (UK) Ltd. Registered Address: Chicago Glass, Kingston House, Waterside Court Neptune Way, Medway City Estate, Rochester, Kent, ME2 4NZ, United Kingdom.  Registered Company Number: 03389589

Data

Means collectively all information that you submit to the Chicago Glass via the Website. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998

Cookie

Means a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in Clause 12

UK and EU Cookie Law

Means the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011

User

Means any third party that accesses the Website and is not employed by Chicago Glass and acting in the course of their employment

Website

Means the website that you are currently using (www.scratchremovers.co.uk) and any sub-domains of this site unless expressly excluded by their own terms and conditions.

3.  INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

Information you give us

This may arise from you filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you complete any forms on our website, subscribe to our mailing lists, contact us via our social media accounts, participate in discussion boards, when you change/update your personal details, contact preferences etc. and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.

Information we collect about you

With regard to each of your visits to our website we may automatically collect the following information:

  • Name;
  • Date of Birth;
  • Gender;
  • Job Title;
  • Profession;
  • Contact information such as email addresses and telephone numbers;
  • Demographic information such as post code, preferences and interests;
  • Financial information such as credit / debit card numbers;
  • IP address (automatically collected);
  • Web browser type and version (automatically collected);
  • Operating system (automatically collected).

Information we receive from other sources

We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this website.

We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Information provided on the understanding that it will be shared with a third party

Our social media accounts allow you to post information with a view to that information being read, copied, downloaded or used by other people.  Examples include, posting messages, tagging an image, clicking icons next to another visitor’s message to convey your agreement, dis-agreement or thanks.

In posting personal information, it is up to you to ensure you are happy with the privacy level of every person who might see it or use the information.

Once your information enters the public domain, we have no control over what any individual third party may do with it.  We accept no responsibility for their actions at any time.

4.  COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

5.  USES MADE OF THE INFORMATION

Any personal data you submit will be retained by Chicago Glass in accordance to any obligations required of the company by law.

Unless we are obliged or permitted by law to do so, and subject to Clause 5, your data will not be disclosed to third parties. This does not include our affiliates or other companies within our group.

All personal data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see Clause 6.

We use information held about you in the following ways:

Information you give to us

We will use this information:

  • to contact you in relation to your enquiry, either by phone, e-mail or via our website;
  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

Information we collect about you

We will use this information:

  • to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our website to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our website about goods or services that may be of interest.

Information we receive from other sources

We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

6.  DISCLOSURE OF YOUR INFORMATION

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries as defined in section 1159 of the UK Companies Act 2006.

Provided always that you have provided the necessary consent(s), we may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
  • Analytics and Search engine provides that assist us in the improvement and optimisation of our site.
  • Credit reference agencies for the purpose of assessing your credit score where this is a condition of entering into a contract with you.

We may disclose your person information to third parties:

  • In the event, Chicago Glass may, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Chicago Glass. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use (link) or terms and conditions (link) or to protect the rights, property, or safety of Chicago Glass, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Any Data used by such parties is used only to the extent required by them to perform the services that Chicago Glass requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties shall be processed within the terms of this Policy and in accordance with the Data Protection Act 1998.

7.  DATA SECURITY

Data security is of great importance to Chicago Glass and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.   We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.  Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

8.  YOUR RIGHT TO WITHHOLD INFORMATION

You may access certain areas of the Website without providing any Data at all. However, to use all features and functions available on the Website you may be required to submit certain Data.

You may restrict your internet browser’s use of Cookies. For more information see Clause 3.

9.  LINKS TO OTHER WEBSITES

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

10.  COMPLAINTS

When we receive a complaint, this information will be recorded and stored alongside the relevant contract with us and used to resolve your complaint.

11.  JOB APPLICATIONS

If we receive information in connection with a job application, we may store this information in case we decide to contact you at a later date.

12.  USE OF WEBSITE BY CHILDREN

We do not sell or provide services for purchase by children, nor do we actively market to children.  We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children.

13.  YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will always inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not checking the necessary boxes to give such consent on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at The Data Protection Controller, Chicago Glass (UK) Ltd, Kingston House, Waterside Court, Neptune Close, Rochester, Kent, ME2 4NZ, United Kingdom or email gdpr@chicagoglass.co.uk

If, at any time, you want to verify, update or amend your personal data or preferences please write to us at The Data Protection Controller, Chicago Glass (UK) Ltd, Kingston House, Waterside Court, Neptune Close, Rochester, Kent, ME2 4NZ, United Kingdom or email gdpr@chicagoglass.co.uk.  Verification, updating or amendment of personal data will take place within 28 days of your request, and we shall first take reasonable steps to verify your identity before taking any action.  This is important to safeguard your information.

14.  ACCESS TO INFORMATION

The Act gives you the right to access information held about you (where such data is held). Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee which will not exceed £25.00 to meet our costs in providing you with details of the information we hold about you.

15.  CHANGES TO OUR PRIVACY POLICY

Chicago Glass reserves the right to change this Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website.  Please check back frequently to see any updates or changes to our privacy policy.

16.  CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to The Data Protection Controller, Chicago Glass (UK) Ltd, Kingston House, Waterside Court, Neptune Close, Rochester, Kent, ME2 4NZ, United Kingdom.

Request Callback