Customer Reviews

"Was a good job, client was happy and we didn’t need to replace a panel. New panel would have been cheaper but fitting would have been way more."

John, Elysion Ltd - August 2023

"Very happy to review the service offered by Chicago Glass. I had been looking for several weeks for someone to fix the scratches on my windows) I was messed about and didn't make progress getting to a quote. Once I got through to Chicago Glass the quote was with me same day, accepting the quote was easy and appointment was set. On the day the representative was on time, polite and got the job completed in less than 2 hours. Plus did his best with some scratches that were really too close to the window edge. Overall a very professional service."

Neil Harper, Salisbury - August 2023

5 Stars

Brillant service!

"I wanted to say a big thank you to Wesley who did his best to bring our damaged windows back to as new condition. Great service with a lot of knowledge, really good experience."

Sabrina, Trustpilot Review - June 2023

"Works was carried out well with no issues to report, thanks for the excellent service"

Jason, Kier Construction - May 2023

5 Stars

“We had graffiti that had acid burned into our glass and we then had various glass panes where vandals had deep scratched tag names into them. Being a reputable organisation on a very main road we had to get rid of this. We tried various other companies and none found a solution then we came across Chicago Glass...

The engineer that attended was uber professional and polite. He done the job in a good amount of time but the end result is what we are most pleased with. The glass looks like there was no graffiti on them and the problem which has been a thorn in the side for the last 6 months or so has now been resolved. Thank you Chicago glass! I would definitely recommend this company to any other business that has the same issues we did.”

Non Profit Organisation, Trustpilot - April 2023

5 Stars“I recently needed a few chips on an designer glass top table to be repaired. The repairman arrived on time, was professional, experienced and friendly. Before starting he took the time assess the damage and to explain exactly what he was going to do. He worked in a very focused and methodical manner achieving a very impressive result. I would highly recommend Chicago Glass.”

Ann Shirley Hunter, Trustpilot - April 2023

"We would like just to say that your engineer, please forgive me as I can’t recall his name, was a pleasure to deal with. He was polite, informative and did a wonderful job. He has actual visited us on a previous occasion and we will have no concerns about using him or your services in the future should the need arise."

John, Benbow Group - March 2023

5 Stars

"Chicago is excellent repairing the damaged glass, person was very supportive, he fixed all damaged glasses of whole house dedicatedly with a smile."

Renu Sharma, Google Review - March 2023

"We are absolute fans of you guys and this time was no exception. All perfect – thank you!"

Vanessa - February 2023

5 Stars"Excellent communication from start to finish, Able to work around time constraints and completed the job to an excellent standard. Nothing but professional throughout the whole process and we will not hesitate to use their services again on any of our other properties."

Louise, Trust Pilot - February 2023

"The tenants have been really pleased with the outcome and expressed how lovely the technician was that attended. Thank you!"

Anonymous - February 2023

"Thank you very much for your email, regarding the works carried out at [the] project everything went well, the reason that I am contacting you guys every time I had a problem with a scratched glass is that the works are delivered in time and in good conditions."

Gabriel - February 2023

"I can confirm that the Team down at Crown were very pleased with your Paint Technician and thought he did a really good job of the product over-coating.  We will definitely use your services again."

Peter, Alumet Systems (UK) Ltd - February 2023

"The glass polisher arrived right on time.  He was clearly experienced and was able to remove all scratch marks.  Only two small ‘impact’ marks remain.  Impressive result given the damage was caused by a glass table top falling against two glass balustrades and then scratching both surfaces until it came to rest.  Clean and tidy work and would use the glass polisher again albeit I hope there is no further occurrence!  The team members I talked with at Chicago Glass, both pre and post the work being undertaken, were very helpful."

Andrew M, Essex - February 2023

"I wasn’t on site during your attendance. The customer reported a satisfying outcome. I took over only the booking process and, personally I can rate it excellent: easy and quick fashion for booking and planning the activity."

Andrea, SNT Europe - February 2023

5 Stars

"Smooth and reliable remote quotation followed by excellent/no fuss job by tech. Would use again."

John Duff, Google Review - February 2023

5 Stars"Wayne was very professional and did a brilliant job at removing all scratches from our 3 windows. I would highly recommend Chicago glass. The office were polite and helpful and keen to assist. Well done Chicago Glass."

Clive Burns, Google Review - February 2023

"Very impressed so far with the services your engineers have done for this site and Longines. Customers are happy 😊"

Hayley, Store Maintenance - January 2023

5 Stars"Helped us out polishing out a scratch for the company I work for, on time, all done to a great standard."

Fiona, Google Review - January 2023

5 Stars

"Fast and reliable service, having been let down by other glass polishers we were recommended Chicago Glass and will use them again in future for any glass polishing needs."
Grabex Windows, Trustpilot Review - January 2023

"Just a quick note to thank your team from rescuing us from a challenging situation. Your guy did a first rate job, and save us considerable expense."

Tim, Bently Leicester - November 2022

"From start to finish I was very impressed with how professionally and efficiently we were dealt with.  So often these days some companies don't even respond to a website enquiry.  This definitely doesn't apply to Chicago Glass and I would highly recommend them.  The guy on site went above and beyond too.  He removed some scratches we hadn't even noticed!  Top job and thank you very much."

Chris, Residential Customer - November 2022

5 Stars"CG fixed 5 chips in my large shop window - they quoted me within the hour and had availability to book me in within the week. Really quick and great quality service on the day, some of the smaller chips are invisible now. Thanks :-)"

Christy Ray, Google Review - September 2022

"I wanted to mention we were super impressed with Aden who came to fix the glass.  He is clearly an expert in his field and did an amazing job sorting out the issue we were having. Really positive and had a fantastic work ethic. Super impressed."

September 2022

"We would just like to thank the staff especially Petita and the repair operative at Chicago Glass for pricing and attending to stone chip repairs to x 3 large, double-glazed units at Cleveland police safety hub at Hemlington they were easy to deal with and on time and the repairs were almost invisible to the naked eye, we will definitely contact Chicago Glass again for any more repairs in the future."

Billy Jones C/o Swainstons Ltd - September 2022 

5 StarsThe cost of excellence is worth it

"When booked thought a little expensive but I wanted the glass scratch gone - have to say very pleased - excellent job done with great care and very clean - so at the end of the day very happy and you get what you pay for excellence."

Trustpilot - August 2022

"I would just like to say thank you.  Working with Chicago Glass was a pleasure from start to finish the ease of booking an engineer and the process of completing this item of works was great, Also the client was very happy with end product and how helpful and polite your operative was."

Simon, Millane Contract Services Ltd - August 2022

5 StarsGreat customer service

"I needed to have some windows etched with a Kitemark in order to complete a building sign off with the council.  Chicago Glass were amazing to deal with, very easy ordering process. Arrived onsite at the given time and completed the etching without any fuss. Excellent service and will certainly use them again."

Robert Winter, Trustpilot - August 2022

5 StarsProfessional and effective

"We were really happy with the service we received. A challenging fracture at the end of a much loved dining room table was made safe and skilfully restored to a degree that you wouldn't know the repair was there unless you looked really closely. The technician who came to us was personable, professional and focused. We appreciated his efforts and commitment."

Graham Silverthorne, Trustpilot - August 2022

5 Stars"A company you can relay on in these difficult times. From the time I contacted them to the time the glass was repaired everything when smoothly. Communication with the office, setting up the account, scheduling a date, advance notification before arrival etc. Wayne the technician was very experience and explained a lot about glass scratches and how some can and some cannot be removed. The only one i thing i will suggest is that CG needs to ask the customer in advance about power connection for the technician as some areas where the glass needs repair may be awkward to get power to. Overall a great company delivering professional service. Thanks"

Doug Ferns (Save the Children) London - July 2022 (from Google My Business)

"Just like to say that being able to repair ( invisible ) the scratched glazing on our development helped us to achieve pc, and close out our contract."

A Higgs, Furlong & Higgs Ltd - July 2022

5 StarsVery happy with everything!

Wayne spent nearly three and a half hours today, repairing several window scratches, from a recent installation. Honestly, we could not believe our eyes! The windows are as good as new. We can literally see *nothing* of the old scratches. Wayne clearly knows his job extremely well (and he was also super polite and professional). Would definitely use again.

Trustpilot - July 2022

"I would like to say I was very impressed with the efficiency of the service I received. I was not present when the technician carried out the work on our piece of glass but my colleague was very impressed with service and we were both very pleased with the result. I have now fitted the piece of glass and you would never know it had been scratched. We would certainly recommend your services to other organisations."

Anonymous - June 2022

“I have to say, as for service it was great. Upon arrival your colleague was not aware there was 3 glasses to be cleaned as appose to just the one and was unsure if he would get them completed. To my surprise he came and found me a couple hours later after completing all 3. Your colleague was friendly, chatty and I was very pleased with the work he had done so will absolutely be using Chicago Glass again. All in all a great service.”

Ryan, Tenneco - May 2022

5 StarsSuper-efficient

“Super-efficient. Clean. Go the extra mile and pleasure to deal with.”

Nadim, Trustpilot - May 2022

5 StarsExcellent Service

"Excellent service. Quick response and very competitive rates. Would have no problem in using their services again."

Tom, Trustpilot - May 2022

"I found your company a pleasure to deal with, from the initial enquiry through to the completion of the work.   

I received very quick replies back from your company in relation to my email correspondence, which was great, and the timeline that was provided to me for the work being carried out was rapid. 

Our client was very happy with work that was carried out to remove the scratches from the glass and we found the price to be very reasonable.

We would definitely recommend Chicago Glass and consider their services in the future."

Anita - May 2022

"our experience was excellent from start to finish – from the initial email contact to your colleague who made the repair, he arrived on time and finished the job as scheduled with little mess or fuss. Really lovely and polite too."

Deirdre Dyson Carpets Ltd, Kings Road, London - May 2022

"Absolutely delightful service and brilliant work. It was easy to book and I received all the important information. The engineer came on time and was very nice to deal with. The quality of his work was exceptional. Brilliant overall. "

Anonymous - May 2022

"I am so happy it’s as good as new    More than thrilled    Thankyou"

B Warans, Homeowner - April 2022 

5 StarsCurved glass units Scratch Repairs

"We had several curved glass units that needed scratches polishing out and we contacted Chicago Glass for a price. The whole process was seamless and the engineer did a fantastic job. We would definitely call on Chicago Glass again in the future."

Peter, Trustpilot - April 2022

"Yes, happy to say that, I found Chicago Glass most hepful in answering all my questions prior to placing an order for my glass top table to be repolished. The job was completed by Wesley, who is very skilled resulting in a beautifully finished table top.  Thanks to all for their help."

Anonymous - March 2022

"I am happy with the works completed. Aiden’s customer service was great."

Gary - March 2022

5 Stars

"New build development review, Bampton - I have used this company a handful of times for damaged window panes on a new build development - Their communication is prompt, quality of work is good and they honour the dates given. I would recommend this company."

James E, Trustpilot - March 2022

" A very good professional service with a knowledgeable and helpful operative carrying out the works.

Would absolutely use you again "

Nick, TJ Evers - March 2022

"Doru Marin Was/is very professional very polite clean and tidy and I would certainly use him and Chicago glass again"

Gordon, Aftercare at Alumet Systems (UK) Ltd - March 2022

5 Stars

"Used Chicago Glass on our new development. They carried out the glazing scratches on various areas and properties in a very professional manner. Easy to contact and book appointments and the technician arrived on the day and time slot scheduled. Would definitely recommend and use again."

DHR - Developer, Trustpilot - March 2022

Customer Reviews from 2021 

Do you have a moment to let us know how we done?

If we have carried out work for you, we would really appreciate hearing from you.  You can feed back to us via email, or feel free to leave us a review using one of the links below.

We sometimes use the feedback received in our marketing. If you would prefer us not to do this, please email your feedback. We are happy to omit your name, the project name, location etc or just keep it for internal purposes.

Updated: June 2023

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