Frequently Asked Questions

Frequently Asked Questions about our Glass Repair Services

We have encountered many different questions over the years about how we can restore your damaged glass and what damage can be repaired.  Here are some of our most frequent questions.

Home > Frequently Asked Questions

Yes, alongside our glass polishing and restoration services we also provide on-site paint spraying repair services to architectural metalwork within the construction and trade sector.  

Our sales team will be able to advise if we have a technician in your area, or when a technician will next be in the area.

We don’t just serve the UK, we reguarly work in Europe, the Middle East and USA.  If you have a multiple glass damage abroad please contact us regarding our international operations.

Yes, we have a large team of glass polishers and resin repair specialists based in and around London.  With such a large team we are able to react extremely quickly to our clients’ needs, often being on-site the next day.

We do not charge extra for congestion charges or parking.

Scratches can be removed from most types of glass, we guarantee to restore the finish to the British Standards for the appearance of newly installed glass. 

No, polishing the glass will not compromise its integrity.  However, if upon consultation we thought otherwise the attending glass technician would advise prior to commencing.

There are very few occasions where we have been unable to polish out your glass scratches.  As a guideline, although this is not always the case, we are unable to polish scratches when any of the following apply;

  • the glass is under the size of an A4 piece of paper
  • the glass is textured 

Our technicians have a wealth of experience restoring damaged glass in-situ, from scratches to chips and damage caused by grind and weld spatter.  If you are unsure, simply give one of our team a call to discuss your situation further.

We offer minor chip restoration to mirrors in a commercial setting, i.e. restaurants, leisure centres, hotels and lifts.

Our technicians can restore minor chips however, due to the nature of the mirror, these will be visible, but will repair the profile and structure of the glass. We cannot repair mirrors which have cracks within them.

We can remove scratches within mirrored glass, but this poses a higher risk for glass failure.  Our sales team will be happy to explain this further. 

If you can send a photograph of the damage to our technical department can take a look and advise how we can help.

We will always be honest and open with you. If we are unable to restore your glass damage we shall let you know. We do not aim to undertake any job where the risk of breakage is high, unless we have your agreement stating that you would like us to try. 

In addition, if in our opinion the cost of the restoration is more expensive than changing the damaged glass panel we shall advise you of this.

Yes, glass can break.  We avoid polishing within 20mm of the perimeter in case there is underlying damage under the framework, as this could lead to a breakage.  We will always advise you of the risks if your damage is on a certain type of glass.

Due to this, we can not resolve sandpaper scratches around the edges of the glass.


On the very odd occasion, yes.  This is very rare and we shall always highlight this prior to carrying out any restoration.  If we believe there is a high risk of breakage, we shall only proceed with the works with your consent.

When glass is scratched, chipped or cracked, its integrity is weakened, which on the rare occasion can cause it to fail when being worked upon.  It is because of this that we make you aware of the risks prior to carrying out any repairs. 

However, our glass restoration services are often by far the most economical solution, with a failure rate of less than 0.1% of the work we carry out.

Our standard service is to respond to call back requests / emails within 1 working day. With telephone enquiries we can usually give you a quotation within 1 hour.

We can often undertake work within 48 hours of receiving your written instruction.

If you are working to strict deadlines, we'll do our very best to accommodate.

We work in A4 areas, so to get an estimate of the cost we will ask you to count how many A4 pieces of paper would be required to cover all the damaged area(s); or for chips, cracks, shells and edge damage if a photograph can be sent in to, we can 99% of the time advise you on the price there and then.

If you are working on a large project, with multiple glass damage across a property or properties, please get in touch and we can discuss organising a free basic site survey and an estimated cost of restoring the glass.

If you do not have an account with us, we accept payments by debit/credit card over the phone.

The length of time our technicians are on-site depends on the type of damage, the severity of the damage and the area of the damage.  We provide our technicians with the best in-house training and products available, enabling them to work at optimum efficiency at a very high level of standards.

Our office hours are 08.00 - 17.00hrs Monday to Friday, however we can be reached outside of this time for urgent calls on 07538756280

Our technicians start work at 8am Monday to Friday, however we are pleased to offer an out of hours service, to help minimise disruption to your business.  Please let us know if you require this service.

No, we can only restore glass with damages such as scratches and chips.  We suggest you contact a local glazier / glass merchant who should be able to help.

Request Callback

By submitting this form you agree to be bound by the terms of our privacy policy, you can read more about this here.