Frequently Asked Questions

Frequently Asked Questions about our Glass Repair Services

We have encountered many different questions over the years about how we can restore your damaged glass and what damage can be repaired.  Here are some of our most frequent questions.

Chicago Glass are specialist glass restorers and are unable to provide new replacement glass. 

We suggest you contact a local glazier who should be able to help.

No, however our sister company Glas. Weld are able to repair your windscreen. Please visit their website www.glaswelduk.com for further information.

 

 

In short yes, as we have teams of technicians strategically located throughout the United Kingdom. We charge the same price for work carried out in Truro, Aberdeen or London.

We don’t just serve the UK, we reguarly work in Europe, the Middle East and USA.  If you have a multiple glass damage abroad please contact us regarding our international operations.

Yes, we have a large team of glass polishers and resin repair specialists based in and around London.  With such a large team we are able to react extremely quickly to our clients’ needs, often being on-site the next day.

We do not charge extra for congestion charges or parking.

Scratches can be removed from most types of glass, we guarantee to restore the finish to the British Standards for the appearance of newly installed glass. 

No, polishing the glass will not compromise its integrity.  However, if upon consultation we thought otherwise the attending glass technician would advise prior to commencing.

There are very few occasions where we are unable to polish out your glass scratches.  Read more about our scratched glass removal service.

Our technicians have a wealth of experience restoring damaged glass in-situ, from scratches to chips and damage caused by grind and weld spatter.  If you are unsure, simply give one of our team a call to discuss your situation further.

Yes, but it depends on the damage done to the mirror, its location and how the mirror is fitted.

If you can send a photograph of the damage to info@scratchremovers.co.uk our technical department can take a look and advise how we can help.

We will always be honest and open with you, if we are unable to restore your glass damage we shall let you know. We will not aim to undertake any job where the risk of breakage is high, unless we have your agreement to state you would like us to try. 

In addition, if in our opinion the cost of the restoration is more expensive than replacing the glass we shall advise you of this.

Yes, glass can break.  We avoid polishing within 20mm of the perimeter in case there is underlying damage under the framework, as it could lead to a breakage.  We will always advise you of the risks if your damage is on a certain type of glass.

Due to this, we can often not resolve sandpaper scratches around the edges of the glass.

 

On the very odd occasion, yes.  This is very rare and we shall always highlight this prior to carrying out any restoration.  If we believe there is a high risk of breakage, we shall only proceed with the works with your consent.

When glass is scratched, chipped or cracked, its integrity is weakened, which on the rare occasion can cause it to fail when being worked upon.  It is because of this that we make you aware of the risks prior to carrying out any repairs. 

However, our glass restoration services are often by far the most economical solution, with a failure rate of less than 0.1% of the work we carry out.

Our standard service is to respond to call back requests / emails within 1 working day. With telephone enquiries we can usually give you a quotation within 1 hour.

We can often undertake work within 48 hours of receiving your written instruction.

If you are working to strict deadlines, we'll do our very best to accommodate.

We work in A4 areas, so to get an estimate of the cost we will ask you to count how many A4 pieces of paper would be required to cover all the damaged area(s); or for chips, cracks, shells and edge damage if a photograph can be sent in to info@scratchremovers.co.uk, we can 99% of the time advise you on the price there and then.

If you are working on a large project, with multiple glass damage across a property or properties, please get in touch and we can discuss organising a free basic site survey and an estimated cost of restoring the glass.

If you do not have an account with us, we accept payments by cheque or debit/credit card over the phone.

The length of time our technicians are on-site depends on the type of damage, the severity of the damage and the area of the damage.  We provide our technicians with the best in-house training and products available, enabling them to work at optimum efficiency at a very high level of standards.

Our office hours are 08.00 - 17.30hrs Monday to Friday, however we can be reached outside of this time on 07538756280

We are pleased to offer an out of hours service, to help minimise disruption to your business.  Please let us know if you require this service.